FAQ

Frequently Asked Questions

Welcome to our FAQ page.

Luthiers.com has tried to list all the questions and answers that we have been able to exchange together in order to help those who might need help to create their personal pages (Luthiers, amps & effects makers, wood & supplies dealers, lutherie events, jobs, schools & teachers / Profile or Instruments for sale page) on the website.

Luthiers.com hopes that this will help all of you. 😉

Click on the question and the answer will appear

For each topic you can click on each question to see the answers one by one.

Who can be present on Luthiers.com ?

Luthiers (Instruments Dealers, Makers, Repairers, Restorers), Amps / Effects & Accessories (Dealers, Makers, Repairers, Restorers), Music Stores, Wood & supplies dealers, Event organizers, Associations, Lutherie Schools, Musical Schools & Private teachers, Luthiers Jobs & Internships, ...

How to create my account?

It's very simple 😉

Click on the word Register at the top right of the screen (just left of the Add you page button). A new page will appear allowing you to enter information to create your account.

First Name, Last Name, Email & Password are required fields to create your account. Note that your email and password will then allow you to connect to your personal space.

Your Display Name is not required to create your account, but we advise you to put one. Because, it will be used later for new features that are not yet online but already exist, such as chat, private messaging, etc... These features will be available a little later, when the Luthiers.com family will have grown up 😉

About Yourself is also not required. It is an area that allows Luthiers.com to know if you are a professional or a private individual passionate about the world of luthiers.

Congratulations! If you are at this stage, you have successfully created your account on Luthiers.com.

You must now validate your registration.

To do so, it's very simple. 😉

Your name now appears at the top right of your screen. Hover over your name and a small menu will appear. Click on the word Dashboard.

At this moment, a pop-up window has just warned you that an email has been sent to you.

Don't forget to add to your contacts the address contact@luthiers.com because otherwise our emails will arrive in your spam box.

In this email that follows the creation of your account, you will be invited to enter a 4-digit code or click on a link to validate the creation of your account.

Choose the validation method you prefer (4-digit code or click on a link) and that's it, your account is validated! Welcome to Luthiers.com 😉

Don't forget to add to your contacts the email address contact@luthiers.com because otherwise our emails will arrive in your spam box.

If, however, you have not received our account creation validation email, feel free to write to us at contact@luthiers.com, we can always validate it manually for you. But, know that if you did not receive it, it is because you had, without doing it on purpose, to blacklist our email. It will be necessary to add us to your contacts so that you receive all our emails.

Yes, of course, and it is even strongly advised to use only one account.

Your account will allow you to create as many personal pages as you need.

For example, you can have a Luthiers Profile page and 10 instrument for sale pages. Or, another example, you can imagine that a luthier who makes double basses wants to appear in the Plucked String listing and also in the Bowed String listing. Since the double bass can be played both in plucked and bowed strings. In this case, he will create two distinct pages, each one in the listing in which he wants to appear.

The advantage of having only one login account, is that you will be able to consult all your pages at once in a single personal area (Dashboard). And thus, manage them, see the statistics of consultations, in the same unique dashboard.

We therefore advise you not to create several accounts. One will be enough for you! 😉

How to manage my page?

It's very simple 😉

1- Click on the Add your page button (at the top right of the screen)

2- Choose the type of personal page would you like to add. This will allow you to appear in the listing in which you wish to be referenced on Luthiers.com. Example: if you make violins, choose the Bowed String listing. If you make guitars, choose the Plucked String listing... If you are organizing an event, choose the Event listing. If you are looking for or offering a job, choose the Job listing... etc.

3- Choose the package that suits your needs

4- After that you will be redirected to a complete form to create your page

5- Fill in as many fields as possible, so that your personal page is as attractive as possible for the Internet users. (Don't forget that those are your future customers 😉 ) Please note that some fields are absolutely required to create your page. Your personal page will not be saved on the Luthiers.com website if these minimum required fields are not filled out. And, also note that you can edit your personal page as many times as you need after you have created. You can therefore fill in the minimum fields required to create and save your page. Then, come back later to finalize and improve it.

6- Last step to save your personal page on the website is to click at the bottom of the form on "Skip preview and submit". You can also preview your page before if you wish.

Note that if you have not filled in the minimum required fields, an alert message will confirm that you have forgotten to fill in one or more fields. In this case, fill them in and you will be able to save your personal page.

Don't worry, if you validated your page during its creation (by pressing the button at the bottom of the page creation form "Skip preview and submit") the data (text and photos) of your page are saved in the Luthiers.com website.

Your page appears in your personal space (Dashboard) in "Pending approval".

As soon as we have manually approved its publication, it will appear in the world map and in the search results. A delay of 1 to 72 hours is necessary, depending on the opening hours of our offices.

In some cases, if your page is not published within this time, we will notify you by email. This may be due to a lack of information on your page, or, information entered on your page that does not comply with our content policy.

Please note that all pages on the Luthiers.com website are manually approved, human intervention is necessary to maintain a high level of quality of publication on the website. 😉

It's very simple 😉

1- Connect yourself to Luthiers.com

2- Click on My Listings page (under your name, at the left of the « Add your page » button on the HomePage)

3- Choose the page you want to modify

4- Click on Edit

As many as you need. 😉

Your account will allow you to create as many personal pages as you need.

For example, you can have a Luthiers Profile page and 10 instrument for sale pages. Or, another example, you can imagine that a luthier who makes double basses wants to appear in the Plucked String listing and also in the Bowed String listing. Since the double bass can be played both in plucked and bowed strings. In this case, he will create two distinct pages, each one in the listing in which he wants to appear.

The advantage of having only one login account, is that you will be able to consult all your pages at once in a single personal area (Dashboard). And thus, manage them, see the statistics of consultations, in the same unique dashboard.

We therefore advise you not to create several accounts. One will be enough for you!

You only have to connect to your account on Luthiers.com and click on the ADD YOUR PAGE button on the top right of the Homepage.

Exactly like when you created your first page. 😉

You will be able to consult all your pages at once in a single personal area (Dashboard). And thus, manage them, see the statistics of consultations, in the same unique dashboard.

You can have several pages in different listing.

To do so, you just have to be connected on Luthiers.com, to click on the ADD YOUR PAGE button and to select a new listing.

For example a luthier who makes guitars & amps can have 1 page in the Plucked string listing for guitars and a 2nd page in the Amps, Effects & Accessories listing for his amps.

Another example, a luthier who make Double Bass can have both pages in Plucked string and Bowed string listings.

 

Note that your page cannot be duplicate and that you have to create a new one.

NB: do not create another account, create all the pages you need with your unique account. 😉

It's very simple, once again 😉

At the bottom of your instrument for sale page creation form, you have a powerful tool called "Related Pages (Profile & Instruments For Sale)" that allows you to link your pages together.

Thanks to this feature! You can show links to all your other pages on Luthiers.com: your different personal pages as Luthier, Amps & Effects Maker, etc... and, also, your other Instruments For Sale pages if you have more than one for sale.

 

This tool is also available at the bottom of your profile page creation form (Plucked, Bowed, etc...). So you will also be able to display links to all your pages of instruments for sale directly in your profile page ( (Plucked, Bowed, etc...).

By doing this, you allow your future customers to discover you either through your profile or through your instruments for sale. So you have twice as much chance to interest your internet users.

So don't forget, when you create a new page, to remember to edit the old ones to attach the new ones.

The majority of users of Luthiers.com expressly requested that the pages not be automatically linked to each other, as they always wished to have the choice to do so or not.

Let's take an example:

A luthier who makes guitars has 1 page in the Plucked string listing. But, if he also makes amps, he will have a 2nd page in the Amps, Effects & Accessories listing. And, in this case, he doesn't necessarily want to show in his Plucked page the amps available for sale... And, likewise, he doesn't necessarily want to show in his Amps page his different guitars for sale.

We could have made all the pages of the same user link together, but since the majority of users asked us to be able to choose, we left it up to you to do as you prefer.

For how long will my personal pages be published?

Don't worry, this email is just informative, it's just a reminder. The full explanation can be found in the answers below 😉

You have to wait for the day of the expiration date (visible in My Listings page on each rectangle representing your different pages).

The "Relist" button is not visible before the expiration date (& time) has arrived.

Your personal pages will be published, and therefore visible to Internet users, for a period of time defined in the package you chose when you created them.

You can easily find the publication time in your customer area (Dashboard) in the tab / page My Listing.

In this My Listing page, below each rectangle that represents each of your pages you can see the creation date and the expiration date of each of your pages.

Don't worry, 2 or 3 days before the expiration date expires, you will receive an email automatically to inform you that it will have to be published again. This email is just informative, it's just a reminder.

On the expiration day, and only then, you can go to your personal space (Dashboard), in the My Listing page, and, on that day, you will see a new button appear "Relist".

So, don't worry, your page won't be lost or deleted, but it will have to be re-published for users to see it appear on the world map again.

Click on the "Relist" button of the page concerned, and choose the package that suits your needs.

We invite you during the "Relist" procedure to check that the data on your page is still up to date. If it is not the case, you will be able to modify the fields that you want to keep all the informations of your page up to date.

It's the only way for our Internet users (once again, they are your future customers 😉 ), to be sure that your information is always up to date.

 

Indeed, let us take an example:

If you were not obliged to check your page from time to time (in our system every 30 days, 6 months, or sometimes 1 year depending on the package you choose) you could forget to check your page. Let's imagine that you change your phone number, or your email, or why not, that you move your workshop... the Internet users would not have the possibility to contact you or to visit you anymore.

This is why we have decided to make this verification mandatory at regular intervals (in our system every 30 days, 6 months, or sometimes 1 year depending on the package you choose).

 

The goal of Luthiers.com is to become a reliable, up-to-date tool that will serve both the Internet users who need you, as well as you who are looking to develop your notoriety and your customer network.

So, this whole system "Relist" is made for the good and pleasure of all. But, also, for Luthiers.com to be the most practical tool in the world of luthiers.

This decision was taken following a simple observation after more than 10 years of experience in website creation.

Generally, when you make your website (in this case, your personal page), you think about it, you focus on the best way to present your activity. Then, you put it online. Then, after, you go back to your activity, you take care of your core business. And, therefore, you forget to update your website, which already took you some time. And, day after day, the information on your website (your personal pages) becomes obsolete.

For this reason, it is necessary that you regularly return to your personal pages so that your Internet users, who are your customers, always have the right information.It would be really annoying if someone can't contact you anymore because you changed your email address and forgot to update it... so, you might as well check your personal pages from time to time 😉

No, sorry. Luthiers.com invites professionals to check their pages at regular intervals (in our system every 30 days, 6 months, or sometimes 1 year depending on the packages that you have chosen) so that the website remains permanently up to date for the comfort of your future customers. You can read the questions above to understand everything.

To relist, it's very simple.

  1. You log in to your account (Sign in)
  2. Once connected your name appears in the top right corner of the screen
  3. Hover your name with your mouse or trackpad of your computer
  4. A personal menu appears
  5. In this menu, go to the My Listings page
  6. Once on this page, you will see all your pages in the form of several rectangles. The RELIST button will be present only in the rectangle of the page(s) which must be RELIST .
  7. Click on the button and follow the instructions to RELIST.

Do not hesitate if you need more help. 😉

I organize events, how can I reference my event in Luthiers.com?

It's very simple 😉

This is exactly the same procedure as creating a personal page for luthiers, amps & effects makers, wood & supplies dealers, jobs and schools & teachers.

So, do not hesitate to consult the answer described in the part "How to manage my personal pages?".

It's very simple, once again 😉

At the bottom of the form, you have an additional option to match all the participants present to your event.

You can choose to show in the list of participants : Luthiers, Amps / Effects & Accessories, Wood and Supplies dealers, Schools and private teachers registered to your event.

This powerful tool allowing you to match unlimited participants, registered on Luthiers.com, using a drop-down menu. You can also type the first letters of their name to find them easily, or, if you wish, use the drop-down menu allowing you to see all the registrants present on the Luthiers.com website.

Your future visitors will be delighted to see on your Event personal page the list of all the professionals who participate to your event.

Tips & Tricks : If your participants are not yet in Luthiers.com, do not forget to encourage them to register their own personal page so you can attach them easily to your event and increase your visibility.

Tips and tricks to improve your personal page

Your presentation text, as well as your photos, is your first showcase for our users.

It has to be long enough to capture their attention.

Do not hesitate to work on its layout to make your page more attractive. It will reflect your attention to detail just as you can do in your work. 😉

How many photos can I have in my personal page ?

You can upload up to 30 photos in your gallery (+1 for the cover image that will also appear on the world map).

 

How many photos can I have in my Instrument For Sale page ?

You can upload up to 9 photos in your gallery (+1 for the cover image that will also appear on the world map).

 

What is the ideal format for my logo & photos ?

LOGO: Your square logo will customize your icon on the map. The perfect size is 500X500 pixels.

COVER IMAGE: Your cover image will customize your world map image and your page header. The perfect size is 1920X850 pixels. 1280x853 pixels is very good too.

HEADER GALLERY: allows you to upload up to 3 photos (jpg, png, bmp). Note that if you put photos here, these photos will take priority over your Cover Image. Any size works.

ADDITIONAL GALLERY: Allows you to upload up to 27 additional photos in a second gallery (jpg, png, bmp). Any size works.

 

Maximum file size: 512 KB?

Please note that the 512KB represents the weight of the file and in no case a size in pixels. Thanks to tools such as Adobe Photoshop, for example, you can make image files with a lot of pixels (width and height) but with a rather small KB size.

A tip that you can use is to take your photos already put on your Facebook (right click on the image with your mouse to download it to your computer). Often the images already put on Facebook have a KB point much lower than 512KB.

 

How to have only one image in the header of my page ?

Note that if you want a one and only picture in the header of your personal page you do not have to put images in the field header gallery because if you put photos in the header gallery, these photos will take priority over your Cover Image.

 

My logo is cropped ?

The best format is Square so it will not be cropped if you put a square logo.

How to add a video on my page ?

You can put the URL link of a video of your choice (Youtube, Vimeo, Dailymotion) in the field dedicated to video.

 

My video does not appear in my page ?

  • Verify that the URL of your video is correct.
  • Note that only Youtube, Vimeo & Dailymotion links work, so don't put a Facebook Video link.
  • Make sure that for Youtube & Vimeo links, that your video is not in "Private mode". 

The link to my own website does not work ?

Edit your page and verify the URL you put when you filled in the form. There might be some error in the link you put.

The links to my own social networks do not work ?

Edit your page and verify all the URL you put when you filled in the form. There might be some error in the link you put.

 

How to add another social network account in my page ?

Click on the Add button each time you want to add an additional one. For each one, select the type of Network (with the dropdown menu) and copy / paste the url of the corresponding Social Network.

 

What Social Networks links can I put in my page ?

  • Facebook, Twitter, Instagram, Youtube, LinkedIn, Pinterest are the ones we recommend.
  • But you can also put links to: Snapchat, Tumblr, Reddit, DeviantArt, VKontakte, SoundCloud, ...

Don't forget to click on each day of the week to indicate your opening hours. This allows your future customers to call you at the right time.

 

My Work hours does not appear ?

Do not forget to fill in the Work hours for all day. (To do so, click on each day to customize Work hours)

 

My Work hours only appear on Monday ?

Do not forget to fill in the Work hours for all day. (To do so, click on each day to customize Work hours)

At least one required, several advised but not too much! Choose only the instruments that you make, repair, restore or sell. This will prevent you from being contacted by customers who do not concern you.

 

I don't find a category corresponding to me?

We propose more than 800 categories in Luthiers.com.

In spite of this, if you do not find a category corresponding to your needs, do not hesitate to send us an email at: contact@luthiers.com.

At least one required, several advised but not too much! Choose only those that concern you. The tags allow your internet users to find you easily during their searches.

Increase your visibly?

Share your page on Social Network, Facebook Groups, forums, etc. by just clicking on the pink SHARE button on the Cover image of your page to share it easily.

Do it regularly, specially when you have new thing to say, such as new instrument for sale available, etc.

Luthiers.com has been receiving many emails over the weeks since the opening of the site on June 18, 2020. We do our best to answer you as soon as possible. Note that in this FAQ page, you will most likely already find the answers you need. This page is under construction, we will update it regularly.

 

Enjoy your visit on https://luthiers.com

Last update: December 10, 2020

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